At Abm softplay we are committed to selling high quality soft play equipment, we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We want you to shop hassle-free on our website through offering you 30 day money back guarantee. Our money back guarantee applies to all the products on our website.
Change of mind
You can return products bought from us within 30 days of purchase without being used and unopened in their original packaging. However, you are responsible for the shipping expenses. The products must be in a saleable condition with a receipt or proof of purchase and a refund will be issued once returned items have arrived.
You can return fault goods within 30 days of buying from us with a receipt as a proof of purchase . If you've lost your receipt, you will need your order number which can be found on the delivery packaging which will then counts as your proof of purchasing from us. A replacement will be offered or a refund will be issued.
Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
If you have placed an order via internet or telephone and you wish to cancel your order, you have the right to cancel and get a full refund. In order to cancel your order, you will need to inform the customer service team via email. If you have any questions regarding online orders please email the customer service. They will be able to assist you with your query.
- Credit / Debit Cards
- Offline Payments